{"id":13334,"date":"2026-09-29T02:15:12","date_gmt":"2026-09-29T05:15:12","guid":{"rendered":"https:\/\/nadiacavalleri.com.ar\/?p=13334"},"modified":"2026-11-07T16:26:18","modified_gmt":"2026-11-07T19:26:18","slug":"17-criterios-para-evaluar-un-agente-conversacional-chatbot","status":"publish","type":"post","link":"https:\/\/nadiacavalleri.com.ar\/en\/17-criterios-para-evaluar-un-agente-conversacional-chatbot\/","title":{"rendered":"17 Criteria for Evaluating a Conversational Agent (Chatbot)"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"13334\" class=\"elementor elementor-13334\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29c7640 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29c7640\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e70da46\" data-id=\"7e70da46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-562e60b6 elementor-widget elementor-widget-text-editor\" data-id=\"562e60b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>When I dug deeper into the criteria Artificial QA uses to evaluate a conversational agent, I discovered there were 17 different criteria at play! Some are the ones you'd expect... but others are far more subtle than you'd think (and your chatbot probably isn't meeting them). From the most technical to the most human, including risk-related issues that very few people ever check. <img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udd0d\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f50d.svg\"><\/p>\n<p><\/p>\n<p><\/p>\n<p>In today's video, I walk you through all 17 and explain why they matter so much for building a truly reliable conversational agent.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f06c460 elementor-widget elementor-widget-video\" data-id=\"f06c460\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=5iIcpO7Uyss&amp;t=14s&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-057ebbd elementor-widget elementor-widget-text-editor\" data-id=\"057ebbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Frequently asked questions<\/h2>\n<h3>How many criteria should you consider when evaluating a chatbot?<\/h3>\n<p>According to the criteria Artificial QA uses, there are 17: from the most technical to the most human, including risk-related topics that very few teams check.<\/p>\n<h3>Why isn't it enough to test that the chatbot answers correctly?<\/h3>\n<p>Because many of those criteria are subtler than they seem, and a truly reliable conversational agent has to meet them, not just give correct answers.<\/p>\n<p><strong>Keep reading:<\/strong> <a href=\"https:\/\/nadiacavalleri.com.ar\/en\/de-generar-casos-de-prueba-con-ia-a-ejecutarlos-directamente-con-hootie-live-test\/\">From generating test cases with AI to running them with Hootie Live Test<\/a> and <a href=\"https:\/\/nadiacavalleri.com.ar\/en\/cuando-el-tester-pasa-de-ejecutor-a-orquestador-el-futuro-del-qa-y-software-testing-con-ia\/\">When the tester goes from executor to orchestrator<\/a>. If you want to go deeper, I recommend the course <a href=\"https:\/\/nadiacavalleri.com.ar\/en\/courses\/curso-pruebas-de-sistemas-de-inteligencia-artificial\/\">Testing of artificial intelligence systems<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cuando indagu\u00e9 m\u00e1s sobre los criterios que usa Artificial QA para evaluar un agente conversacional, me encontr\u00e9 con que \u00a1Hab\u00eda 17 criterios distintos que entran en juego! Algunos son los que te imagin\u00e1s&#8230; pero otros son mucho m\u00e1s sutiles de lo que pens\u00e1s (y probablemente tu chatbot no los est\u00e9 cumpliendo).Desde lo m\u00e1s t\u00e9cnico hasta [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[10],"tags":[187],"class_list":["post-13334","post","type-post","status-publish","format-standard","hentry","category-videos-sobre-testing","tag-inteligencia-artificial","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- 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