Today I want to invite you to read Ben Linders' article called "Applying a Zero-Bug Policy at Redgate«. The article is about Tom Walsh's experience implementing a zero defect policy in his work.
The policy does not refer to having bug-free software (because we already know that this is not possible) but it refers to having zero defects with pending resolution.
In this video I tell you the motivations, the process and the benefits.