When I dug deeper into the criteria Artificial QA uses to evaluate a conversational agent, I discovered there were 17 different criteria at play! Some are the ones you'd expect... but others are far more subtle than you'd think (and your chatbot probably isn't meeting them). From the most technical to the most human, including risk-related issues that very few people ever check. 
In today's video, I walk you through all 17 and explain why they matter so much for building a truly reliable conversational agent.