Today we are going to talk about quality but not about testing. I'm going to introduce you to the NPS concept.
By the way I take the opportunity and show you a little bit of my tour of Lisbon.
Frequently asked questions
What is NPS?
Net Promoter Score: an indicator that measures how willing customers are to recommend a product or service.
What does it have to do with quality?
It's a way of talking about quality from the customer's point of view, beyond testing.
Keep reading: Tests that make you fall in love and Testing metrics – Part 3.